EVALUASI PENGGUNAAN APLIKASI DALAM RESERVASI PASIEN RAWAT JALAN DI RSU BUNDA THAMRIN MEDAN

JUWITA HOTMIDA SITORUS (2024) EVALUASI PENGGUNAAN APLIKASI DALAM RESERVASI PASIEN RAWAT JALAN DI RSU BUNDA THAMRIN MEDAN , TESIS, UNIVERSITAS PRIMA INDONESIA

ABSTRAK

Hospitals need to implement a management system that is oriented towards patient satisfaction. The hospital has an outpatient registration system which aims to register patients and manage patient data for treatment until they are discharged from the hospital. This research is a qualitative descriptive study with research subjects or informants consisting of 7 informants including the head of the medical service installation, the person in charge of the medical record service and the online reservation officer. In this study data analysis was carried out by triangulating sources, techniques and time and continued with reduction. data, presenting data and drawing conclusions. The research results show that the planning process for using the application in outpatient reservations at Hospital Bunda Thamrin Medan has gone well, but the results are still not optimal, which can be seen from the number of registered patients and the number of patients taking the queue. Human resource needs have been met, facilities and infrastructure have been met well, there is a budget available for using the application in outpatient reservations at Hospital Bunda Thamrin Medan both for the planning process and system maintenance, standard operational procedures have been running well and there are no obstacles in using the application in reservation for outpatients at Hospital Bunda Thamrin Medan, problems occur only for patients when using the application for reservations for outpatients at Hospital Bunda Thamrin Medan. In conclusion, the use of the application in outpatient reservations at Hospital Bunda Thamrin Medan has gone well.

JURNAL