THE INFLUENCE OF SUPERVISION, WORKLOAD AND WORK STRESS TO THE PERFORMANCE OF INPATIENT INSTALLATION NURSES AT MURNI TEGUH MEMORIAL HOSPITAL MEDAN

WIDYA PANDUWINATA (2023) THE INFLUENCE OF SUPERVISION, WORKLOAD AND WORK STRESS TO THE PERFORMANCE OF INPATIENT INSTALLATION NURSES AT MURNI TEGUH MEMORIAL HOSPITAL MEDAN , TESIS, UNIVERSITAS PRIMA INDONESIA

ABSTRAK

^{The many demands of the community for nursing services and the emergence of competition in many health service facilities urges hospital management to always improve nursing services through improving nurse performance. This is because nurses are health workers with the largest number and are on duty 24 hours a day to serve patients, especially nurses who are in charge of providing nursing services in inpatient installations. There are many previous studies that examine the factors that influence the performance of nurses in nursing services. In this study, we wanted to know the effect of supervision, workload and work stress on the performance of inpatient nurses at Murni Teguh Memorial Hospital Medan. This research is a quantitative study with a cross sectional approach. The population is all health workers (nurses) working in the Inpatient Installation totaling 224 people and all of them are taken as samples. Data collection techniques through the distribution of questionnaires, documentation and literature study. The analytical method uses univariate, bivariate and multivariate analysis using multiple linear regression equations. The results showed that supervision, workload and work stress had an effect on nurse performance and the dominant variable was supervision. The conclusion of the study is that supervision, workload and work stress affect the performance of nurses in the Inpatient Installation at Murni Teguh Memorial Hospital Medan. It is recommended that the head of the room should provide regular supervision in an effort to guide and direct nurses so that they have good competence in carrying out nursing service duties more effectively and efficiently.}

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