EVALUATION OF WASTE IMPLEMENTATION FLOW OF POLYCLINIC OUTPATIENT SERVICE WITH BLUEPRINT SERVICE AT ROYAL PRIMA GENERAL HOSPITAL, MEDAN
MUHAMMAD HUSNI LUBIS (2023) EVALUATION OF WASTE IMPLEMENTATION FLOW OF POLYCLINIC OUTPATIENT SERVICE WITH BLUEPRINT SERVICE AT ROYAL PRIMA GENERAL HOSPITAL, MEDAN , TESIS, UNIVERSITAS PRIMA INDONESIA
ABSTRAK
Waiting time for services at the hospital is a measure of the quality of services that
concern the patient's rights in a service. Long waiting times are felt by patients so
that dissatisfaction arises in the service. This study aims to evaluate the waste of
polyclinic outpatient services by using a service blueprint to reduce waiting time for
services at RSU Royal Prima Medan. This research is descriptive qualitative
research involving 89 people consisting of medical staff, non-medical staff, and
patients. Sample selection for officers was carried out using purposive sampling,
while for patients using accidental sampling. The data in this study were collected
through questionnaires, observations and interviews. The validity test of the
questionnaire was carried out using Pearson while the reliability test was carried
out using Cronbach's Alpha. The results of this study found that the majority of time
spent by patients was included in the old category. Researchers also get three types
of waste, namely waiting, unappropriate processing, and transportation.
Recommendations for efforts to increase waiting time for services that can be done
are: rescheduling for doctors, calculating the workload for services that are still
managed by 1 officer, planning E-medical records and centralizing them for storing
patient files, simplifying providing information to patients, carry out segregation at
the poly if it has not been done, and maintain cleanliness and routine maintenance
at each supporting facility
JURNAL
| KATEGORI JURNAL | Jurnal Internasional |
|---|---|
| TAHUN JURNAL | 2023 |
| VOLUME JURNAL | 3 |
| NOMOR JURNAL | 3 |
| NAMA PENERBIT | IJHP |
| NOMOR ISSN/ISBN | 2808-845X |
| LAMAN PENERBIT (URL) | https://ijhp.net |
| LAMAN ARTIKEL (URL) | https://ijhp.net/index.php/IJHP/article/view/179 |