A STRATEGIC PLAN FOR GENERAL HOSPITAL INDAH BAGAN BATU BASED ON OPERATIONAL EVALUATION OF BALANCE SCORECARD

NURSAHFITRI (2022) A STRATEGIC PLAN FOR GENERAL HOSPITAL INDAH BAGAN BATU BASED ON OPERATIONAL EVALUATION OF BALANCE SCORECARD , TESIS, UNIVERSITAS PRIMA INDONESIA

ABSTRAK

The strategic plan is a series of activities that aim to gain clarity of direction and goals of an organization. This study aims to evaluate the operational strategic plan of RSU Indah Bagan Batu based on the perspective of the Balanced Scorecard. This research is a descriptive study with a qualitative approach. The method of data collection is done by means of interviews. The sample in this study consists of 5 informants consisting of the director, head of finance, head of maintenance, head of laboratory and head of finance. Data analysis using triagulation. The results of the research show that the strategic plan of the Indah Bagan Batu Hospital based on a financial perspective is generally good, the Indah Bagan Batu Hospital strategic plan based on the customer perspective. and outpatient services by 80%,The strategic plan is a series of activities that aim to gain clarity of direction and goals of an organization. This study aims to evaluate the operational strategic plan of RSU Indah Bagan Batu based on the perspective of the Balanced Scorecard. This research is a descriptive study with a qualitative approach. The method of data collection is done by means of interviews. The sample in this study consists of 5 informants consisting of the director, head of finance, head of maintenance, head of laboratory and head of finance. Data analysis using triagulation. The results of the research show that the strategic plan of the Indah Bagan Batu Hospital based on a financial perspective is generally good, the Indah Bagan Batu Hospital strategic plan based on the customer perspective. and outpatient services by 80% 

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