ADOPSI LEAN MANAGEMENT SERTA KINERJA RUMAH SAKIT DAN IMPLEMENTASINYA TERHADAP IGD RS

BUNGA TIARA DITA (2022) ADOPSI LEAN MANAGEMENT SERTA KINERJA RUMAH SAKIT DAN IMPLEMENTASINYA TERHADAP IGD RS , TESIS, UNIVERSITAS PRIMA INDONESIA

ABSTRAK

Lean is a methodology that enables hospitals to improve the quality of patient care by reducing errors and waiting times. Lean is an approach that can support employees and physicians, removing barriers and enabling them to focus on providing care. IGD (Emergency Installation) is one of the busiest installations in hospitals. The ER is the first unit to treat patients. Lean methods are used by hospitals to improve the quality of service to patients by reducing two main problems, namely reducing errors and waiting time. This type of research is qualitative using in-depth interviews related to lean adoption and how far the implementation of the ER Royal Prima Hospital Medan, then analyzed by triagulation. The results showed that the adoption of lean management at Royal Prima Hospital came from the hospital itself, which had been established for 8 years. And its implementation has been carried out since the hospital was founded, especially the ER unit with the flow that has been set by the hospital in preventing wasting.

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