IMPLEMENTATION OF PATIENT SAFETY IN HOSPITALS : A QUALITATIVE STUDY

MIRNA JAYUSTIN TANJUNG (2021) IMPLEMENTATION OF PATIENT SAFETY IN HOSPITALS : A QUALITATIVE STUDY , TESIS, UNIVERSITAS PRIMA INDONESIA

ABSTRAK

The implementation of patient safety programs is an important thing to do to minimize medical errors, increase health costs and improve the quality of health services. This study qualitatively analyzes the implementation of the patient safety program performed by referring to the 6 target indicators of patient safety. The approach used is a case study design involving 10 informants to be interviewed and observation and document tracing. The results showed that in the implementation of the patient safety program,  there were several obstacles, namely ineffective communication due to the instruction provider not reconfirming the instructions given to the implementing nurse. The officers also forgot the position of the drugs to be wary of, and some officers were still found to be negligent in washing their hands. In terms of preventing the risk of falls, collaboration and communication between staff and the patient's family has not been effective. The most basic thing to be immediately addressed is the adequacy of human resources so that a lower workload can optimize the performance of officers in implementing a patient safety culture. Additionally, increasing understanding can be done by providing continuous education and training to health workers.

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