ANALYSIS OF PERFORMANCE OF PHARMACEUTICAL DRUG DISTRIBUTION OFFICERS USING AHP AND RATING SCALE METHODS IN HOSPITAL BHAYANGKARA INSTALLATION, MEDAN.

AGNESH RIBKA THERESYA SINULINGGA (2021) ANALYSIS OF PERFORMANCE OF PHARMACEUTICAL DRUG DISTRIBUTION OFFICERS USING AHP AND RATING SCALE METHODS IN HOSPITAL BHAYANGKARA INSTALLATION, MEDAN. , TESIS, UNIVERSITAS PRIMA INDONESIA

ABSTRAK

Pharmacy Staff is a health service that needs to improve the quality of its service to answering customer expectations and demands. AHP (Analytical Hierarchy Process) and rating scale are powerfull instruments as evaluation tools in management because they can asses the performance of the hospital pharmacy instalation. this study aims to analyze the performance of pharmacy officers in drug distribution using the AHP (analytical hierarchy process) method and rating scale at bhayangkara hospital medan in 2020. this type of research is quantitative research. the research design uses a correlation study with a retrospective approach equipped with a sheet. observations are in the form of a table list. the sample in this research is all officers involved in the distribution of drugs in the inpatient room of the bhayangkara hospital medan who receive drug distribution from the pharmacy. the sampling technique in this study used a total sampling technique, namely taking a sample of the entire population in the study. based on the sampling technique, the total sample was 57 people.the results of the cross table between the performance of pharmacy officers in drug distribution using the rating scale method in the bhayangkara hospital installation in medan in 2020, which shows the p-value for each variable, namely the quality p-value=0.000, the quantity value p= 0.006, the use time p= 0.000, the cooperation value p= 0.000. this study concludes that there is an influence between the performance of pharmacy officers in drug distribution using the AHP method and the rating scale at the bhayangkara hospital installation in medan in 2020. it is recommended that pharmaceutical officers further improve health services, especially paying attention to drug distribution for each installation in the hospital.

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