ANALISA KEBUTUHAN TENAGA KERJA PADA UNIT LABORATORIUM BERDASARKAN BEBAN KERJA MENGGUNAKAN METODE WORKLOAD INDICATOR OF STAFFING NEED (WISN) DI RUMAH SAKIT UMUM ROYAL PRIMA

KATHERINE GUNAWAN (2021) ANALISA KEBUTUHAN TENAGA KERJA PADA UNIT LABORATORIUM BERDASARKAN BEBAN KERJA MENGGUNAKAN METODE WORKLOAD INDICATOR OF STAFFING NEED (WISN) DI RUMAH SAKIT UMUM ROYAL PRIMA , TESIS, UNIVERSITAS PRIMA INDONESIA

ABSTRAK

To improve the quality of health services, one of the things that the hospital management must pay attention to is that it must be better and more effective in dealing with human resources. To achieve organizational success, human resources play an essential role. According to the Royal Prima General Hospital's preliminary observations, the laboratory installation has 29 workers, including one laboratory head and 28 health analysts whose work schedule is divided into three shifts. This study aims to determine the optimal number of workers in the laboratory unit of  Royal Prima Hospital based on workload and available work time. This research uses mixed methods, namely quantitative research using WISN by observing and qualitative research using in-depth interviews. The results of research at the Royal Prima Hospital were 136,320 minutes for a year, with a workload of 40.4%. There were four categories of activities: direct activities, indirect activities, nonproductive activities, and productive activities in the Royal Prima Hospital's laboratory unit. This study concludes that the optimal number of analysts at R.S.U Royal Prima is 31 people. This means that there is a shortage of 2 analysts

PROSIDING